Terms of service

Terms of Service

These Terms of Service govern purchases from Ridezio. Please read them before ordering. Your statutory consumer rights are not affected by these Terms.

1. Who we are

Ridezio is the trading name of Rajesh Tailor, a sole trader, at 5B Glover St, Birmingham B9 4EP, United Kingdom. Contact us at help@ridezio.shop or +44 141 473 4672. Support hours are Monday–Friday, 9:00 AM–5:00 PM (UK time).

2. Our products and customers

We sell wooden desk accessories through our online store to customers in the United Kingdom only. Product descriptions, options, prices and availability are shown on the relevant product pages. Product photographs may contain illustrative accessories that are not included; the product listing describes what is supplied.

3. Prices and taxes

Prices are displayed in pounds sterling (GBP, £). Ridezio is not VAT-registered, so no VAT is added at checkout. UK shipping is free, with no minimum order value. There are no customs duties, import VAT or carrier handling fees payable by UK customers after checkout. The total payable is displayed before you submit an order.

4. Placing an order and contract formation

By submitting an order, you offer to purchase the selected goods. We send an order acknowledgement to confirm receipt, but this is not acceptance of your offer. The contract is formed when we send a dispatch-confirmation email. If we cannot fulfil an order or identify a material error, we will contact you and arrange an appropriate refund of any payment already taken. We may decline an order for legitimate reasons, subject to applicable law.

5. Payments

Payments are processed using Shopify Payments. Payment methods available to you are shown at checkout. For more details, see our Payment Information.

6. Dispatch and delivery

Orders are dispatched from the United Kingdom, normally within 1–2 working days. Estimated transit time after dispatch is 3–7 working days, giving an estimated total of approximately 4–9 working days. Delivery estimates are not guarantees. Our Shipping Policy provides further information. We remain responsible for delivery as required by applicable consumer law.

7. Cancelling an order

If you wish to cancel before dispatch, contact us promptly at help@ridezio.shop. We will assist where possible. This does not affect your statutory right to cancel a qualifying distance purchase, normally within 14 days after receipt of the goods. See our Return & Refund Policy for how to notify us and return goods.

8. Returns and refunds

We offer 30-day free returns. Customers pay reasonable return postage initially and receive reimbursement on providing proof of cost. Refunds under our voluntary 30-day policy are processed within 14 days after we receive returned goods; statutory cancellation deadlines also apply. Full details are in our Return & Refund Policy.

9. Faulty goods and statutory rights

Goods must be as described, of satisfactory quality and fit for purpose as required by the Consumer Rights Act 2015. Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded. Contact us if goods are faulty, damaged or incorrect.

10. No additional commercial warranty

We do not currently offer a separate commercial product warranty beyond your statutory rights. This does not limit the remedies available under UK consumer law.

11. Website content and acceptable use

Website text, branding and images may be protected by intellectual property rights. You may use this website for lawful personal shopping purposes. Do not misuse the website, interfere with its operation or attempt unauthorised access.

12. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights. Nothing in these Terms requires you to waive legal remedies available to you.

13. Privacy

Personal information is handled as explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms for future orders. The Terms applicable to an order are those made available when that order is placed, subject to mandatory legal rights.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales, without depriving consumers elsewhere in the United Kingdom of mandatory protections available in their home jurisdiction. You may bring a dispute before a court with jurisdiction under applicable law. Please contact us first if you need help resolving a concern.