Refund policy

Return & Refund Policy

Ridezio offers 30-day free returns for customers in the United Kingdom. This policy explains our additional returns offer and your statutory rights. Nothing in this policy limits your rights under UK consumer law.

1. Our 30-day returns offer

You may request a return for a change of mind within 30 days of delivery. Email help@ridezio.shop with your order number and the item you wish to return. We will provide return instructions. Our 30-day offer is in addition to your statutory cancellation and faulty-goods rights.

2. Free return shipping

Return shipping is free through reimbursement. You pay return postage initially and send us proof of the postage cost. Ridezio reimburses the reasonable cost of return postage. We recommend a reasonably priced, tracked postal service and keeping proof of dispatch. Contact us before posting if you need guidance on a suitable service. We also cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

3. Return address

Ridezio
5B Glover St
Birmingham B9 4EP
United Kingdom

Please include information sufficient to identify your order. Contacting us for instructions helps us process your return but does not prevent you from exercising a statutory cancellation right by giving us a clear notice.

4. Statutory right to cancel

For most qualifying online purchases, you have a legal right to cancel without giving a reason within 14 days after the day you receive the goods. If an order is delivered in separate instalments, the statutory period is generally measured from receipt of the last item. To cancel, tell us clearly by email, post or telephone before the deadline. You may use the model cancellation form at the end of this policy, but you do not have to.

After notifying us of statutory cancellation, send the goods back without undue delay and no later than 14 days after the day you notify us. Statutory exceptions apply where relevant, including certain goods made to a customer's specifications or clearly personalised.

5. Condition of returned goods

You may inspect goods as you reasonably would in a shop to establish their nature, characteristics and functioning. Please take reasonable care of items and return any included components. Original packaging is helpful where available but is not a condition of statutory cancellation. Where the law permits, a deduction may be made for diminished value caused by handling beyond what is necessary for reasonable inspection. This does not limit rights relating to faulty or misdescribed goods.

6. Refunds and timing

Refunds are made in GBP to the original payment method, unless another method is expressly agreed where legally permitted. For returns under our additional 30-day offer, we process the refund within 14 days after receiving the returned item.

For statutory cancellations, refunds are made without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Where the goods have not been dispatched, the applicable statutory refund deadline is measured from notification of cancellation. Any standard outbound delivery charge paid would also be refunded as required by law; our standard UK shipping is free.

We will confirm when a refund is issued. Your bank or payment provider may take additional time to display the funds. We do not charge a restocking fee.

7. Faulty, damaged or incorrect goods

If goods arrive faulty, damaged, incorrect or not as described, email help@ridezio.shop with your order number and details of the issue. Photos may help but are not a condition of your statutory rights. Under the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement depending on the circumstances and timing. For example, there is generally a 30-day short-term right to reject faulty goods, with further rights after that period. We will meet our legal obligations and cover reasonable return costs where required.

8. Exchanges

We do not operate a separate exchange process. To request another item or variation, return the original item under this policy and place a new order.

9. Contact

Ridezio — Rajesh Tailor (sole trader)
5B Glover St
Birmingham B9 4EP
United Kingdom
help@ridezio.shop
+44 141 473 4672
Monday–Friday, 9:00 AM–5:00 PM (UK time)

10. Model cancellation form (optional)

Complete and send this form only if you wish to cancel a qualifying contract. You may instead send any other clear statement of cancellation.

To: Rajesh Tailor trading as Ridezio, 5B Glover St, Birmingham B9 4EP, United Kingdom; help@ridezio.shop

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

Goods: __________________________
Order number (if available): __________________________
Ordered on: __________________________
Received on: __________________________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Signature (only if sent on paper): __________________________
Date: __________________________