Shipping policy

Shipping Policy

This policy applies to orders placed with Ridezio for delivery within the United Kingdom.

1. Delivery destinations

We accept orders for delivery to addresses within the United Kingdom only. We do not offer international delivery. Orders are dispatched from the United Kingdom.

2. Shipping costs

Free UK shipping on every order. There is no minimum order value and no additional UK shipping fee at checkout. UK customers will not be asked to pay customs duties, import VAT or carrier handling fees after checkout.

3. Processing and dispatch

Orders are normally processed and dispatched within 1–2 working days. Working days are Monday to Friday, excluding UK public holidays. The dispatch period is separate from the delivery transit estimate below.

4. Delivery estimates

After dispatch, standard UK delivery is estimated to take 3–7 working days. The combined estimated timeframe is therefore approximately 4–9 working days from order placement. These are estimates rather than guaranteed arrival dates. If a delivery is delayed, please contact us so we can investigate.

5. Tracking

Where tracking is available for your shipment, we will provide tracking details after dispatch. Please contact us if you need an update on your order.

6. Delivery problems

If your parcel is delayed, appears lost, arrives damaged or contains an incorrect item, contact help@ridezio.shop with your order number and a description of the issue. We will investigate and help resolve the matter. Your statutory rights remain unaffected.

7. Address accuracy

Please check your delivery address before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

8. Returns

We offer 30-day free returns. Customers who pay reasonable return postage initially are reimbursed as explained in our Return & Refund Policy.

9. Contact

Ridezio — Rajesh Tailor (sole trader)
5B Glover St
Birmingham B9 4EP
United Kingdom
Email: help@ridezio.shop
Phone: +44 141 473 4672
Support: Monday–Friday, 9:00 AM–5:00 PM (UK time)