Frequently Asked Questions
Everything you need to know about our products, delivery, returns and payments. Cannot find your answer? We are only a message away.
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom.
How much does delivery cost?
Delivery is free on all UK orders, with no minimum order value.
When will my order arrive?
We process orders within 1–2 working days after payment confirmation. Delivery then takes 3–7 working days after dispatch. See our Shipping Policy.
How can I track my order?
If tracking information is available for your parcel, we include it in your dispatch email. You can also use our Order Status page.
Returns & refunds
What is your returns policy?
You can return an item within 30 days of delivery, for any reason, and return shipping is free. For these 30-day returns, items should be unused and in resaleable condition, and returned in their original packaging where possible. This does not limit your statutory right to cancel an order within 14 days of receiving it, during which you may handle and inspect the goods as you reasonably could in a shop, or your rights if an item is faulty, damaged or not as described. Full details are in our Return & Refund Policy.
How do I start a return?
Email help@ridezio.shop with your order number and the item you would like to return. After we confirm, post it to Ridezio, 5B Glover St, Birmingham B9 4EP, United Kingdom, and send us your proof of postage so that we can reimburse the cost.
How do I get my refund?
Refunds go to the original payment method and are processed within 14 days of us receiving your returned item.
What if my item arrives faulty or damaged?
Contact us at help@ridezio.shop with your order number and, where possible, photos. We will put it right. This does not affect your statutory consumer rights.
Orders & payment
Which payment methods can I use?
Payments are processed by Shopify Payments, and the payment methods available are shown at checkout. See Payment Information.
Which currency are prices in?
All prices are in pounds sterling (GBP, £).
Do your prices include VAT?
Ridezio is not VAT-registered, so no VAT is added to our prices. The price you see is the price you pay, with free UK delivery.
Is my payment information safe?
Our checkout uses encrypted data transfer, and we do not see or store your full card details. See our Privacy Policy.
Products
What are the products made of?
Materials are listed on each product page, for example solid wood, walnut, oak, cork and aluminium.
Which colours and sizes are available?
The available options for each product are shown on its product page.
Support
How can I contact you?
Email help@ridezio.shop or call +44 141 473 4672, Monday–Friday, 9:00 AM–5:00 PM (UK time).
Who runs Ridezio?
Ridezio is a sole trader business based in England and trading since 2026, at 5B Glover St, Birmingham B9 4EP, United Kingdom. It is not registered at Companies House and is not VAT-registered.